Fast troubleshooting for warranty claims
Give service technicians and workshops access to advanced troubleshooting tools to find and fix faulty E/E or software components faster. This saves time and costs in aftermarket.
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Up to
10x
faster troubleshooting
Up to
50%
lower warranty costs
Up to
20%
increase in CSAT
Step 1
See the matching 3D model
Get the correct CAD model of the vehicle in question in a web-based 3D view in which the service employee can quickly view the installed components.
Step 2
Get E/E & SW error suggestions
From the DTCs or other error codes, our data model determines possible causes of errors based on the architecture logic and the product data and highlights them in the 3D model. This enables the service team to find the right troubleshooting solution more quickly.
Step 3
Find and fix faulty components
The affected components can be further explored via the 2D circuit diagram, allowing faulty control units, fuses, grounds, switches or other electrical components to be quickly located and fixed.
Step 4
Change visuals to fit your needs
Customize all widgets to your liking by changing how data is organized and shown. Fit the style and colors to make it visually more appealing and make it easy to understand your analysis on first-sight.
Step 5
Invite collaborators and share your insights
Work with collaborators to finalize the app and publish it to all users that can benefit from it. SPREAD Platform makes data and access management easy, so you can focus on creating useful applications.
Aftermarket Management and workshop performance
How a global OEM enables a source-of-truth for product data
Challenge:
- Workshop IT systems are often outdated, not well-connected to OEM (engineering) systems.
- Yet, they are important for Aftermarket Management as they contain important information to perform more complex repair jobs,
- E. g. detailed VIN-specific topology information needed for an electronic issue.
- This results in high workload of manual tasks to provide and maintain technical data in OEM technical Aftermarket Teams and their service providers.
- This often leads to missing data for specific vehicle variants or outdated data in case of product updates.
Objective:
- One always up-to-date source-of-truth
- Collaboration environment for all product data.
- Product data gets pushed through from R&D to Production and Aftermarket.
- 100% VIN-based information for any given vehicle.
The Approach: SPREAD
- Connect relevant systems of records with smart connectors to SPREAD Engineering Intelligence Data Graph (integrated product data).
- Specify relevant applications making use of this data, e. g. workshops get easy access to up-to-date product descriptions, such as repair guidance, E/E board net and wiring harness in dedicated applications.
- Active feedback loop from workshops enriches product data which can be leveraged by OEMs for better field monitoring, innovations etc.
Impact
10x faster troubleshooting
50% lower warranty costs
20% increased customer satisfaction
Easy upskilling of new workshop employees
Knowledge Hub
Efficient troubleshooting for faster rework and repair
How you can use it
Solve E/E and software errors up to 9x times faster - with SPREAD Error Management
In 2020, several global automotive OEMs faced a costly recall amounting to millions of euros. This was the result of a minor software error in the vehicle’s E/E system that threatened to disrupt the seatbelt warning function. Without a unified error management system in place, it took engineers weeks to trace the root cause, delaying the production of thousands of cars. This expensive recall could have been avoided.
Learn more
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Explore what you can do with SPREAD
Get a tour of our product and its use cases from one of our experts.
With SPREAD, you can:
Create your organization's own knowledge graph to get end-to-end transparency of your product information
Visualize relationships between a product's different domains and elements and increase your team's delivery speed
Use preconfigured applications or build custom ones that give you the control and flexibility you need over the product information required for your specific use case
and much more!
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Have a specific question? Call us at (+49) 30 585 820777 or email
us at info@spread.ai
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